Privacy Policy

Effective Date: May 7, 2025

This Privacy Policy describes how Santage Enterprises LLC, doing business as DFW Cars ("DFW Cars", "we", "us", or "our"), collects, uses, discloses, and protects the personal information you provide when you use our website, purchase our products, use our services (including design, manufacturing, wholesale and retail marketing of promotional items, and professional photography), or otherwise interact with us.

DFW Cars is committed to protecting your privacy. By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

The types of personal information we collect depend on the nature of your interaction with us, but may include:

• Contact Information: Name, email address, phone number, billing address, shipping address. • Payment Information: Details necessary to process payments (e.g., credit card numbers, billing address), collected and processed securely through third-party payment processors. We do not store full payment card details on our servers. • Order Information: Details about the products and services you purchase, including design specifications, quantities, pricing, and order history. • Photography Details: Information related to photography services, including scheduling, location, subjects, and specific requirements. • Communications: Information you provide when you contact us with inquiries, feedback, or customer service requests. • Marketing Preferences: Your preferences for receiving marketing communications from us.

We also automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include:

• Usage Data: Information about your interactions with the Website, such as the pages you view, the links you click, and the time spent on the Website. • Device Data: Information about the device you use to access the Website, such as IP address, browser type and version, operating system, and unique device identifiers. • Location Data: General location information derived from your IP address.

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

• To Provide and Fulfill Services: To process your orders for promotional items and photography services, manage manufacturing and delivery, and provide the services you request. • To Process Payments: To facilitate and complete transactions. • To Communicate with You: To respond to your inquiries, provide customer support, send you updates about your orders, and send administrative information. • For Marketing and Promotional Purposes: To send you marketing communications about our products, services, and offers that may be of interest to you, in accordance with your preferences. • To Improve Our Website and Services: To understand how our Website is used, analyze trends, and improve the user experience and our service offerings. • For Business Operations: For internal business purposes, such as data analysis, audits, fraud prevention, and developing new products and services. • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Legal Bases for Processing (Relevant for GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal bases to process your personal data:

• Performance of a Contract: We process your personal data to fulfill our contractual obligations to you when you order products or services. • Legitimate Interests: We process your personal data for our legitimate business interests, such as improving our services, marketing (where permitted by law), and fraud prevention, provided these interests are not overridden by your data protection rights. • Consent: We may process your personal data based on your consent, for example, for sending you marketing communications when required by law. You have the right to withdraw your consent at any time. • Legal Obligation: We may process your personal data to comply with applicable legal obligations.

4. Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, manufacturing, shipping, marketing, data analysis, and IT services. These service providers are obligated to protect your information. • Business Partners: We may share information with business partners in connection with providing co-branded services or joint marketing activities, with your consent where required. • Third Parties Involved in Service Delivery: For specific services like manufacturing or photography, we may share necessary information with relevant third parties involved in the delivery of those services. • Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a request from a law enforcement agency). • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information under certain circumstances. • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances. • Right to Object to Processing: You have the right to object to the processing of your personal information under certain circumstances, particularly where we are processing your data based on legitimate interests or for direct marketing. • Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller, where the processing is based on consent or a contract and carried out by automated means. • Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that our processing of your personal information violates applicable law. • California Privacy Rights: If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know about the personal information collected, disclosed, or sold, the right to request deletion of personal information, and the right to opt-out of the sale or sharing of personal information. To exercise these rights, please contact us using the details below.

To exercise any of your rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to understand your usage of our Website and to provide you with personalized content and advertising. For more information about how we use cookies and your choices regarding cookies, please refer to our Cookie Policy [Link to your Cookie Policy - you may need to create one based on the previous section provided].

9. Children's Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. International Data Transfers

As Santage Enterprises LLC is based in the United States, any information we collect will be processed and stored in the United States. If you are accessing our Website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and by those third parties with whom we may share your personal information (see "Sharing Your Information" above), in the United States and other countries which may not have data protection laws as comprehensive as those in your country.

If you are located in the EEA, UK, or Switzerland, we will take appropriate measures to ensure that your personal data is afforded a level of protection commensurate with GDPR, such as using Standard Contractual Clauses where required.

11. United States Regulations and Jurisdiction

Santage Enterprises LLC is a limited liability company organized under the laws of the State of Texas, United States. Our principal place of business is in the United States.

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas and the federal laws of the United States, without regard to its conflict of laws principles.

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in [Insert County and State, e.g., Collin County, Texas].

While we aim to comply with applicable international data protection laws like GDPR where relevant to our processing activities involving individuals in the EEA, UK, or Switzerland, this policy is provided from the perspective of a US-based company, and claims concerning our legal aspects will be handled under the laws of the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Santage Enterprises LLC Email: sales@dfwcars.shop