Please do not accept packages that appear significantly damaged upon delivery. If possible, pass them back to the delivery company and inform us immediately at jackdfwcars@gmail.com. If, however, there was no damage visible from the outside of the package, please inform us right away (within a reasonable time frame, e.g., 48-72 hours of delivery) and provide photos of the damaged product or packaging, as well as a photo of the full shipping label.

Please inform us immediately at jackdfwcars@gmail.com and provide a photo of the incorrect product and your order number.

Yes, once your order has been shipped, we will provide you with a tracking number via email so that you can monitor its progress. Please check your spam or junk folder if you do not receive this email within the expected shipping timeframe. You can usually track your package through our website or the carrier's website.

We aim to process and dispatch orders for in-stock items within 3-5 business days of them being placed. For custom-designed or manufactured promotional items or photography products (like prints or specific merchandise), the processing and dispatch time will depend on the complexity and production schedule, which will be communicated to you during the ordering process. For items reflecting recent sports games or events, dispatch times may also vary depending on when the photography was captured and processed.

We ship worldwide. Please see our Shipping Policy or a dedicated shipping rates page on our website for more detailed information on destinations and associated costs. Please be aware that for international shipments, we are required to declare the retail value of all packages, and your shipment may be subject to customs/import fees levied by your country. International customers are responsible for any such customs or import fees. We recommend checking your government's policies regarding these fees, as they vary significantly by country.

We may offer free shipping promotions for orders exceeding a certain value or as part of specific offers. Details on any current free shipping thresholds can be found on our website, typically on our Shipping Policy or a dedicated delivery information page.

Yes, we typically offer express shipping options, which you can select during the checkout process if available for your destination and product type. If you have any special requirements regarding urgent delivery for your package, please contact us at jackdfwcars@gmail.com prior to placing the order to discuss possibilities and associated costs. Please also consider that express shipments may still experience delays during import/customs inspection.

We carefully package all our products to ensure they arrive in excellent condition. The specific shipping method and carrier used will depend on the size and weight of your order, your location, and the shipping speed you select. For items like prints or posters, they may be rolled in protective tubes. For other promotional items or photography products, packaging will be appropriate to the item's nature. We always try to find the best method for the secure shipment of your order.

All our products are packaged as safely as possible. We use appropriate materials and methods to protect items during transit, whether it's protective tubes for prints, sturdy boxes for merchandise, or secure packaging for other items. Please NEVER accept a package that appears significantly damaged to you upon arrival. If you think something is wrong with the packaging, always note the damage with the courier or decline to accept the package if the damage is severe, and contact us immediately. If you do happen to accept a damaged package, we may require photographic evidence to process a claim or provide a replacement.

We accept various payment methods, which typically include major credit cards and PayPal. The available payment options will be presented to you during the checkout process.

Please do not worry if you receive multiple confirmation emails after several payment attempts. We send out confirmation emails for successfully placed orders. If you receive multiple emails with different order numbers and believe you have been charged more than once for a single intended order, please contact us immediately at jackdfwcars@gmail.com with the details of the transactions and order numbers, and we will assist you in resolving the issue.

Please double-check the promo code for any typos or errors (for example, confusing the number '0' with the letter 'O'). Ensure the code is still valid and applicable to the items in your cart. If the code is still not working, please contact us at jackdfwcars@gmail.com, and we will help you troubleshoot the issue.

Once we receive and process a returned item, we will contact you to confirm receipt and inform you about the status of your return (e.g., approval for refund or exchange).

This depends on the specific item and our current stock levels, especially for limited edition photography prints or custom merchandise. If you wish to request an exchange, please inform us as soon as possible when initiating your return request (ideally within the 30-day return window), and we will evaluate if an exchange is possible and help you find a solution.

Shipping and handling charges from your original order are generally not refundable unless the return is due to our error (e.g., damaged or wrong item). You are typically responsible for the cost of shipping items back to us for a return or exchange. However, we are open to discussion based on your specific situation – please get in touch with us at jackdfwcars@gmail.com to discuss your situation directly.

Yes, absolutely! We specialize in custom-designed promotional products and professional photography services tailored to your specific needs. Whether you want a unique piece of merchandise featuring our photography, a custom photography shoot, or promotional items designed for your brand, custom projects are a core part of our offering. Please get in touch with us at jackdfwcars@gmail.com for more information and to discuss your custom project requirements.

The availability of sold-out items depends on their nature. If a product, particularly a photography print or specific merchandise item, is marked as a limited edition and is sold out, it is unlikely to be restocked. However, if the product is not indicated as limited edition, there may be a possibility of a restock. Please get in touch with us at jackdfwcars@gmail.com for more information about the potential availability of a specific sold-out item.

Get in touch with us at jackdfwcars@gmail.com, and we'll do our best to reply within 1-2 business days.